Questions, answered

Frequently asked questions

Pro is for students who want to understand the work, not just save it. Here are the questions we get most before someone upgrades.

Pricing

The short version of what you pay, when, and how to stop paying.

Is the free tier actually free?

Yes — no credit card, no trial period, no email gates. Free gets 2 quizzes, 5 homework questions, and 3 notes generations every day, forever. Pro adds unlimited on top of that — it doesn't replace anything you already have.

What's the difference between Pro Monthly and Pro Annual?

Same unlimited Pro features either way. Pro Monthly is $9.99 billed every month; Pro Annual is $79 billed once a year — that works out to $6.58/month, about 34% off. Both renew automatically until you cancel.

Do you offer refunds?

If something broke on our end — quiz quality, an outage, a billing bug — email us within 14 days of the charge and we'll refund. We don't refund "I changed my mind" cancellations, but you can cancel anytime and keep Pro until the end of the period you already paid for.

Can I cancel anytime?

Yes. Open Settings and click Manage Subscription — that opens the Stripe billing portal where you can cancel, switch plans, or update your card. You keep Pro access until the end of your current billing period.

What payment methods do you accept?

Anything Stripe accepts in your country — most major credit and debit cards, Apple Pay, and Google Pay. We never store your card; Stripe does.

Do daily limits reset?

Yes — at midnight UTC, every day. Free tier daily limits are per calendar day, not per 24-hour rolling window, so the reset is predictable.

Product

How the study tools actually work — and what Pro unlocks.

How does Pro actually work?

Pro removes the daily caps on quizzes, homework questions, and notes. It also unlocks quiz history (so you can review what you missed), flashcard exports, and the priority AI model — same questions, faster and more accurate.

What counts as a "photo quiz"?

On the Quiz page, click Question Engine and upload a photo of a problem (homework, a textbook page, a whiteboard). We read the question, walk through the logic step-by-step, and let you quiz yourself on the same idea — not hand you an answer you can copy-paste.

What does quiz history & flashcard export do?

Quiz history keeps every quiz you've finished and lets you revisit the ones you missed — the questions, your answers, and the explanations. Flashcard export turns any saved notes into a deck you can review offline. Both are Pro-only.

What's the "priority AI model"?

Free and Pro both run on the same AI, but Pro requests jump the queue and use the larger, more capable model. In practice you'll see cleaner explanations on hard problems and less waiting at peak times.

When does the daily limit reset?

At midnight UTC. Free users get a fresh 2 quizzes, 5 questions, and 3 notes generations at the start of each calendar day.

Do I need a credit card to sign up?

No. Creating an account is free and never asks for payment details. We only collect a card if you choose to upgrade to Pro — and even then, it goes straight to Stripe, not us.

Privacy

What we collect, what we don't, and how to reach a human.

What data do you collect?

An email address (if you sign up), your notes, your quiz answers, and basic usage analytics (pageviews, button clicks) so we can see what's working. We never sell anything to anyone.

What do you do with the photos I upload?

Photos are sent to our AI to read the question and then discarded. We don't store uploaded images on our servers, don't use them for training, and don't share them with anyone outside the AI pipeline.

Who are your third-party providers?

Stripe (payments), Meta Pixel (anonymous ad analytics — fire-and-forget, no PII), and an OpenAI API accessed through Polsia's proxy (quiz generation and short-answer grading). All three are on standard data-processing agreements; nothing leaves that list.

Do I own my notes and quiz history?

Yes. Anything you save is yours. You can delete it from the UI at any time, and we honor deletion on the backend within 30 days. If you stop using Studyflow, you can ask us to wipe your account and we will.

How do I contact support?

Email us at the address on your receipt from Stripe — or reply to any studyflow email. We read every message and reply within one business day.

Common student objections

The five concerns we hear most from students trying Pro for the first time.

How is this cheaper than an actual tutor?

A private tutor runs $30–$60 an hour, so even one session a week is more than Pro Annual. Pro gives you unlimited quizzes, homework walk-throughs, and notes for a year for less than a single tutoring hour. See Pro pricing to compare — if a tutor fits your budget, Pro is the everyday-practice layer that sits next to it, not a replacement.

How accurate are the answers?

Every quiz and walk-through runs through a frontier AI model — the priority Pro model is the larger one, Free gets the smaller one. It's not perfect on tricky proofs or multi-step physics, but for the vast majority of high-school and intro college work it's right, and when it's wrong it shows its reasoning so you can catch it. Compare Free vs Pro to see which model each tier uses.

Which subjects does Studyflow cover?

Anything you can write a topic for — algebra, biology, chemistry, history, literature, economics, AP coursework, intro college, you name it. The quiz and walk-through work the same way regardless of subject, so if you can describe the topic or paste your notes, you can quiz yourself on it. Try a quiz on your topic and see.

How does the AI walk-through actually work?

You upload a photo of a problem (homework, a textbook page, a whiteboard) and we read the question, then walk through the logic step-by-step instead of handing you a finished answer. You quiz yourself on the same idea afterward so you actually learn it, not just copy it. Open the question engine and try one.

Is my work private?

Your notes, quizzes, and uploaded photos are yours — never sold, never used for training, and the photos are discarded after the AI reads them. We only collect what we need to run the product (your email if you sign up, your notes, basic usage analytics). For the full breakdown, read our full privacy FAQ.

Still have questions?

If you're deciding between Free and Pro, the comparison page is the fastest way to see what's different. If you just want to feel it out, try a quiz first.